Speaker's profile

Heena Bose

CEO

Pacific Prime

Heena has more than 18 years of experience in operations working in various departments related to HR outsourcing and shared services within the functions of customer service, accounts payable, retirement, transitions, and has managed flex and broking operations in the Employee Benefits and Insurance industries. She is responsible for providing strategic, financial and operational leadership for the company and will closely coordinate and work with the senior leadership team.

She spent a significant part of her career working with numerous multinationals helping them in managing their operational performance and client deliverables, and has a forte in developing, streamlining, and documenting processes in addition to delivering client-centric services. Heena is a Six Sigma Green belt certified and has built efficiencies in existing processes through automation, resource management, implementing new technology, and process simplification for Singapore, Malaysia, and Hong Kong.

Heena has also completed her Post Graduation Diploma in Business Administration from Symbiosis International University in Pune, India.